Section 01Information We Collect
We collect information you provide directly to us, such as when you book a call, fill out a form, or otherwise contact us. This may include:
- Your name and business name
- Email address
- Mobile phone number
- Details about your business and your scheduling enquiry
We also automatically collect certain technical information when you visit our website, including device, browser, and usage data, through cookies and similar technologies (see Section 04).
Section 02How We Use Your Information
We use the information we collect to:
- Schedule, confirm, and remind you about calls or demos you have booked
- Respond to your enquiries and provide customer support
- Operate, maintain, and improve our website and services
- Comply with legal obligations and protect against fraud or misuse
Section 03SMS Communications & Consent
Your phone number and SMS consent data are never sold or shared with third parties for marketing purposes.
TourSync uses SMS (text messaging) solely for non-marketing, transactional communications related to calls and demos you schedule through our website. These messages may include booking confirmations, reminders sent before your scheduled call, and important details needed to join.
SMS consent is obtained when you voluntarily provide your mobile phone number while booking a call and explicitly opt in by checking a consent checkbox on our website. Consent to receive SMS is not a condition of any purchase. Message frequency is limited and typically consists of up to two (2) messages per booking.
You may opt out of SMS communications at any time by replying STOP to any message. For assistance, reply HELP to any message or email support@toursync.ai. Message and data rates may apply depending on your mobile carrier.
Section 04Cookies & Tracking
We use cookies and similar tracking technologies, including Google Analytics, to understand how visitors use our website and to improve our services. You can control or disable cookies through your browser settings, though some features of the site may not function properly as a result.
Section 05How We Protect Your Information
We take reasonable administrative, technical, and physical measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. These safeguards include secure systems, access controls, and internal procedures designed to protect customer data.
Access to personal information is limited to authorized personnel and trusted service providers who require the information to perform operational and customer service functions. All such parties are required to handle personal information in a manner consistent with this Privacy Policy.
While no method of transmission over the Internet or electronic storage is completely secure, we strive to use commercially acceptable means to protect your personal information.
Section 06Mobile Information Sharing
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Section 07Accessing or Deleting Your Personal Information
You may request access to, correction of, or deletion of your personal information at any time. This includes information provided when booking a call, such as your name, phone number, email address, and enquiry details.
To request access to or deletion of your data, please contact us at support@toursync.ai. We will respond to such requests within a reasonable timeframe and in accordance with applicable data protection laws.
Section 08Your Rights
Depending on your location, you may have the right to access, correct, delete, or restrict the processing of your personal information, and to withdraw consent at any time. To exercise any of these rights, contact us at support@toursync.ai.
Section 09Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Your continued use of our website after such changes constitutes acceptance of the revised policy.
Section 10Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at support@toursync.ai.